Privacy Policy
At GentleCare, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information. By using our website, you agree to the practices outlined in this policy.
- Who We Are
This website is operated by Meditrade UK Ltd, trading as GentleCare. For any questions regarding this Privacy Policy, please contact us at:
Email: customer.uk@gentle-care.com
- Information We Collect
We collect information that helps us provide and improve our services. The types of data we collect include:
- Personal Information: When you place an order, we collect details such as your name, address, email, phone number, and payment information to process and deliver your order.
- Browsing Information: We collect information on your interaction with our website, including IP address, browser type, pages viewed, and time spent on the site. This data helps us improve the user experience.
- Communication Data: Any messages or feedback you provide when you contact us.
- How We Use Your Information
We use your personal data for the following purposes:
- Order Processing: To fulfill your order, process payments, and provide customer support.
- Communication: To send order confirmations, delivery updates, and respond to inquiries.
- Marketing (With Consent): With your permission, we may send promotional offers, newsletters, and other information. You can opt-out at any time.
- Website Improvement: To analyze site usage and make improvements based on visitor behavior.
- Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill our contract with you when you place an order.
- Legitimate Interests: To improve our services and site functionality.
- Consent: For marketing activities, where we obtain your consent in advance.
- Sharing Your Information
We may share your information with third parties only when necessary, including:
- Service Providers: Delivery couriers, payment processors, and IT support services.
- Legal Obligations: When required by law, or to protect our rights, property, or safety.
We will never sell your data to third parties.
- Data Security
We are committed to keeping your information secure. We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
- Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted or anonymized.
- Cookies
Our website uses cookies to enhance your browsing experience and provide core functionality. Cookies are small text files stored on your device when you visit our site. By using our website, you consent to the use of cookies as described below:
- Essential Cookies: Necessary for website functionality, these cookies allow features like secure checkout and are always active.
- Analytics/Performance Cookies: These cookies collect information on how visitors use our site to help us improve its performance.
- Marketing Cookies: Used to track visitors and deliver relevant ads and promotions across websites.
Managing Cookies
You can control and manage cookies through your browser settings, where you can also delete cookies at any time. Please note that disabling cookies may affect the functionality of our site.
- Your Rights
Under data protection laws, you have the right to:
- Access Your Data: Request a copy of the personal data we hold about you.
- Correct Your Data: Update or correct any inaccurate information.
- Delete Your Data: Request the deletion of your data, subject to certain legal limitations.
- Restrict Processing: Limit the ways we use your data.
- Withdraw Consent: For marketing communications, you can withdraw consent at any time.
To exercise any of these rights, please contact us at customer.uk@gentle-care.com.
- Automated Decision-Making
We do not engage in automated decision-making or profiling.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this policy periodically for any updates.
Contact Us
For any questions about this Privacy Policy or how we handle your data, contact us at customer.uk@gentle-care.com
