Terms and Conditions
Welcome to the GentleCare UK website. These Terms and Conditions govern your use of this website and the purchase of products offered by Meditrade UK Ltd., trading as GentleCare. Please read them carefully before placing any orders.
- General Information
This website is operated by Meditrade UK Ltd., trading as GentleCare, a company registered in England and Wales under company number 12559664. Our registered office is at 120 Pall Mall, London, SW1Y 5EA. By using this website, you agree to comply with these Terms and Conditions, along with our Privacy Policy and other policies referenced herein. We reserve the right to modify these Terms at any time, and your continued use of the website indicates your acceptance of these modifications.
- Products and Availability
All products on the GentleCare website are subject to availability. We reserve the right to limit the quantity of products offered and to discontinue any product without prior notice. We strive to ensure that all product descriptions and pricing are accurate; however, errors may occur. If we discover an error in the pricing or availability of a product, we will contact you to confirm or cancel your order.
- Pricing and Payment
Prices for our products are listed in GBP and include VAT. Payment is due at the time of purchase, and we accept various payment methods as listed on our website. All payment transactions are subject to authorization and validation checks. We reserve the right to refuse or cancel orders if we are unable to verify payment details.
- Order Confirmation and Contract Formation
When you place an order on our website, you will receive an email acknowledgment. This does not constitute acceptance of your order. Acceptance of your order and completion of the contract between you and Meditrade UK Ltd. occurs only when we send you a dispatch confirmation email. If we cannot fulfill your order, we will notify you and process a refund if payment has already been made.
- Shipping and Delivery
We offer free shipping on all orders over £30. For orders under £30, a shipping fee of £4.95 will apply. While we aim to deliver orders within 24 hours for those placed before 12 p.m., delivery may take between 2-3 business days depending on circumstances outside of our control. Meditrade UK Ltd. cannot be held liable for delays beyond our estimated delivery times.
- Cancellation and Refunds
As a consumer, you have the right to cancel your order within 14 days of receiving your goods without providing any reason. To exercise this right, you must notify us in writing. If you cancel within this period, we will refund the purchase price, including the standard delivery charges, within 14 days of receiving the returned items.
All items must be returned in their original, unused, and unopened condition, including packaging, for a refund to be issued. After the 14-day period has elapsed, returns and refunds will no longer be accepted.
- Limitation of Liability
Meditrade UK Ltd. will not be liable for any indirect, consequential, or incidental damages arising out of your use of this website or the purchase of our products. Our maximum liability to you in respect of any loss or damage arising in connection with your order on this website shall be limited to the total price of your order.
- Intellectual Property
All content on this website, including text, graphics, logos, images, and product descriptions, is the intellectual property of Meditrade UK Ltd. or its licensors. You may not copy, distribute, reproduce, or otherwise exploit any content on this website without our express permission.
- Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy, which outlines how we collect, use, and protect your personal data.
- Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Contact Us
For any questions about these Terms and Conditions, please contact us at:
Meditrade UK Ltd., trading as GentleCare
120 Pall Mall
London SW1Y 5EA
United Kingdom
Company Registration No.: 12559664
- Age Restrictions
You must be at least 18 years old to place an order on our website. By placing an order, you confirm that you meet this age requirement.
- Promotional Codes and Discounts
Promotional codes are limited to one per order and cannot be used in conjunction with other offers. They must be entered at checkout to be applied. We reserve the right to cancel or suspend promotional codes at any time.
- Events Outside Our Control (Force Majeure)
We are not liable for any delay or failure to perform our obligations under these Terms due to events outside our reasonable control, including but not limited to natural disasters, strikes, or disruptions in supply chains.
- Product Use and Liability Disclaimer
Our products are intended for external use only and should be used as directed. Meditrade UK Ltd. will not be liable for any adverse effects resulting from misuse or failure to follow product instructions.
- Accuracy of Account and Billing Information
You agree to provide current, complete, and accurate account and billing information for all purchases made on our website. You agree to promptly update your account and other information, including email address and payment details, to complete transactions and contact you as needed.
- Amendments to Terms and Website
We reserve the right to update, change, or replace any part of these Terms and Conditions at our discretion. Any updates will be posted on this page, and continued use of the website following such changes constitutes acceptance of the revised Terms.
- Severability
If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any other remaining provisions.